UX Intensive


There were a lot of interesting and challenging ideas that came up at UX Week in San Francisco this year. But it’s clear to me that the ideas were only part of the value. This year we set aside two whole afternoons for workshops that allowed...
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Google and salesforce.com - Like Peanut Butter and


Today, salesforce.com and Google announced a new toolkit to link Force.com applications to Google Apps. Now, Appirio already has five commercial applications that connect Google Apps and Salesforce.com. That's more than any other vendor, and three...
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Comfortably numb…


Though being one of the best songs ever by Pink Floyd when Roger Waters was still with the band it should have little to do with how a business or for that sake the biggest administration in the world is run....
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Microsoft Files Patent for Pay-As-You-Go Computing


Microsoft has unwrapped a present for thrifty business users -- a patent application for pay-as-you-go computing that could present new dimensions for software as a service. The application applies to both PC hardware and software that could be...
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Post Links to Delicious via Email Messages


How to post links to del.icio.us bookmarks from your cell phone or mobile device via an email or SMS message. Though del.icio.us is such a popular place for saving bookmarks, it is still not friendly enough for use on cell phones or mobile...
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Analytic on self-service and customer portal


It would be nice to be able to add a tracking code (Google, WebTrends, or Omniture) to self-service and customer portal screens so usage of these items could be analyzed. ...
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How to revive a failing CRM system...


There’s been a lot of bad press about customer relationship management (CRM) technology over the years. While a lot has been made about CRM failures, the reality is that only a very small proportion of implementations actually fail in the...
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Support Multiple Cookies in Header


salesforce's wsdl generated apex classes seem to not have access to more than 1 cookie in an HTTP header. Please fix this. I am using apex classes generated by the wsdl2apex functionality in salesforce, to integrate with a web service. This...
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