Professional Services Automation
Professional Services Automation (frequently abbreviated to PSA) is software designed for professional services organizations, such as consultants and IT services organizations.
PSA software is used to manage the delivery of client projects, and the resources which are required for those projects, such as skilled personnel and equipment. Typically, functions include project management and documentation, time recording, billing, and reporting.
Many PSA systems are integrated with accounting, Customer Relationship Management (CRM) systems and payroll systems. Those familiar with ERP software may like to think of PSA as an ERP system for a services organization.
Related Professional Services Automation Articles
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Microsoft has unwrapped a present for thrifty business users -- a patent application for pay-as-you-go computing that could present new dimensions for software as a service. The application applies to both PC hardware and software that could be...
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Why Process Matters
I have a job that most people would find either very interesting or very boring. I’ll let you decide which, but essentially my job is to help people quantify the financial benefits of Optimizing their Investment in their people. Which people? ...
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